- We will follow up on what services the customers use and replace them gradually. The start of the day is the first step on a long journey, says Lotta Loven, director of digital development at Swedbank.
She pronounce itself is not about how much money the bank invested in the project, but describes it as “the most favored digital initiatives in recent years.” About fifty people were involved in the project for more than a year. Most of the work has been done internally.
– It is have been very few consultants involved, but we have taken in some method Consultants, says Lotta Lovén.Designmålen for the new Internet Bank can be summarized in adapting to “all” platforms (phones, tablets, computers), which means responsive design. Another goal has been to simplify connections to other companies and organizations’ digital services.
– But the main purpose is to generate customer value and meet customer expectations of a modern digital banking.
Even before the beta launch has 40 000 customers tested the new service, starting in October last year. They have had physical contact with 5000 of them, digital and even more. Customers have both been able to report bugs and submit comments.
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As Computer Sweden reported for several years, Swedbank has recurring affected by operational problems for the Internet bank . Only at the end of last year, one can mention the problems signing in November and that the site was down in both November and December. Farther back in time noted a serious computer breakdown that led to the clients did not come to their money and that both internet and mobile banks slumped. It was April 2014, and in between have more problems reported.
How has the problems that occurred affected the way you work?
– Among other has it affected the way we work with the changes in our operating environments and how we do risk analysis of every change, and how we prepare for errors says Jan Fecko, head of iT operations at Swedbank.
– operating stability handled at the highest level in the bank and is something we are always working hard. A solid infrastructure is our absolute main focus, but individual events have not affected the development project, says Lotta holidays.
Have you thought to outsource Internet Bank on a public cloud service?
– Right now we run the operation in-house, but we regularly reviews whether there are other more effective way meet the bank’s requirements. We see today is not that the public cloud can live up to our demands within the next three to five years, but who knows what happens after or public cloud matures faster than we think, says Jan Fecko.
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Technically built the new solutions with the JavaScript for the user-oriented services. Javascript is used on the client side is already on the old Internet bank, the difference is that more of the logic is on the client today and they call the underlying server services via APIs. Previously, the more logic on the server. The framework Angular JavaScript is used for new development.
2015, the number of logons in Swedbank’s internet bank 850 million. That compares with 500 million in 2011.
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